| Q. | If I am not satisfied with the items that I order, can I return them? |
| A. | We are so confident in the quality of our art work, that you may return your goods for a full refund of your money any time within 30 days of the sale. |
| Q. | Can I request a customized art piece? |
| A. | Yes, our master artists can create a customized painting, umbrella, or fan of your choice. Provide us with a description and a rough sketch if possible. The price will be dependent on size, materials used and complexity. Contact us for a quote. |
| Q. | I’m concerned about paying with my credit card over the Internet. How can I be sure it is safe? |
| A. |
You can shop at Oriental-Decor.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to offer safe and secure credit card and electronic check transactions for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the credit card and electronic check processing networks. The company adheres to strict industry standards for payment processing, including:
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy [link to http://www.authorize.net/company/privacy/]. Oriental-Decor.com is registered with the Authorize.Net Verified Merchant Seal program. |
| Q. | How long can I expect to wait for delivery of my order? |
| A. |
All of our Eastern Statues, Shoji Screens, Asian Style Furniture and Bonsai Trees ship with UPS or FedEx ground within the continental United States. For shipping to any other location, or for expedited shipping, please email us for a rate. We can ship overnight, second-day and to most other locations in the world.
Patio Umbrellas ship via UPS and should arrive to you in 2-4 days. Most Wall Fans, Asian Lamps, Oriental Paintings and many other items ship via FedEx Ground within the continental US, arriving in 2-4 days. Occasionally out-of-stock or special-order items will ship directly from Asia and will take 7-15 days depending on their destination. Recently, due to new security restrictions on foreign mail entering the US, a small percentage of packages have been randomly delayed by as much as 14 additional days. We apologize in advance for any inconvenience caused by this unavoidable circumstance. |
| Q. | Can I pay by check or cash? |
| A. |
We offer a full range of payment options. If you wish to pay by eCheck you can choose the normal Authorize.net secure billing option and you will have credit card and eCheck options available to you.
You can also choose to use our PayPal payment option. They offer a variety of methods for payment as well. |
| Q. | I am a retailer, can I buy wholesale at a discount? |
| A. | Yes, we offer wholesale prices on all of the products we sell. Please contact us for details and prices. |
| Q. | I am concerned about working conditions in the Far East, do you have fair working conditions? |
| A. | You are quite right to be concerned. We do everything in our power to make sure that our artists are satisfied with their employment. We pay generously for all of our artwork and maintain Western standards regarding work conditions, overtime, etc. |
As direct importers from Asia, we can offer you the best Asian handicrafts at excellent prices, stocked in the US for immediate delivery.
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